Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SportzContest website, organiser dashboard, participant registration pages, scanner application and related services (together, the "Platform"). The Platform is owned and operated by Catalyst Web Trendz Pvt. Ltd., Pune, Maharashtra ("SportzContest", "we", "us").

By creating an account, publishing an event, registering as a participant, or simply browsing the site, you agree to these Terms. If you are accepting on behalf of a school, college, company, club, NGO or federation, you confirm that you are authorised to bind that organisation. If you do not agree, please do not use the Platform.

1. Definitions

• Organiser — the person or organisation that creates and publishes an event on the Platform and collects entries or fees.
• Participant — anyone who registers for an event, including a parent or guardian registering on behalf of a minor.
• Event — any competition, tournament, fest, league, contest or activity published on the Platform.
• Platform Fee — the subscription or per-event charge payable to us, as set out on the pricing page or in a signed order form.
• Entry Fee — any amount an Organiser charges a Participant to enter an Event.

2. Eligibility and accounts

You must be at least eighteen years old to hold an account. Participants under eighteen may take part only where a parent, guardian or their institution registers them and provides the consent described in our Privacy Policy.

You must give accurate information when creating an account and keep it current. You are responsible for everything done under your login, including actions by committee members, volunteers or judges to whom you grant access. Keep credentials confidential, use the role-based permissions we provide rather than sharing a single password, and tell us at once if you suspect unauthorised access. We may suspend an account where we reasonably believe it has been compromised.

3. Our role — we are a technology platform

SportzContest provides software that lets Organisers run their own Events. Unless we have separately and expressly agreed in writing to act as the event manager, we are not the organiser, promoter, host or sponsor of any Event listed on the Platform. We do not select participants, set rules of play, appoint judges, decide results, award prizes, or supervise the venue.

We act as an intermediary within the meaning of the Information Technology Act, 2000 in respect of content that Organisers and Participants upload. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between us and any Organiser or Participant.

4. Organiser obligations

If you publish an Event, you agree that you will:

• Describe the Event honestly — dates, venue, eligibility, categories, entry fees, prizes and refund terms — and update the listing promptly if anything changes.
• Hold every licence, permission and ground booking the Event needs, and comply with local authority, police and, where relevant, sports federation requirements.
• Arrange adequate safety measures, first aid and, for physical events of scale, appropriate insurance.
• Obtain verifiable parental or guardian consent for every participant under eighteen, and hold media consent before publishing photographs of minors.
• Judge fairly, apply your published rules consistently, and resolve scoring disputes through the process you have declared.
• Honour your own refund and cancellation policy, and settle prize money you have announced.
• Comply with applicable tax law, including issuing correct invoices and deducting tax at source where required.

You indemnify us against claims, losses and costs arising from your Event, your listing content, or your failure to meet these obligations.

5. Participant obligations

If you register for an Event, you agree to give accurate details including your correct age and category, to abide by the Organiser's rules, to attend at the times published, and to accept the Organiser's decision on results subject to the Organiser's own appeal process. Entries are personal and may not be transferred to another person unless the Organiser permits it. Any queries about eligibility, results, prizes or refunds must be raised with the Organiser first — we can help you reach them, but we cannot overturn their decision.

6. Fees, taxes and invoicing

Platform Fees are payable in Indian Rupees and are exclusive of Goods and Services Tax, which is charged additionally at the applicable rate. A GST-compliant tax invoice is issued for every payment; Organisers registered under GST should enter their GSTIN before payment so that input credit can be claimed, as we cannot reissue an invoice with a GSTIN added after the fact beyond the period allowed under the GST law.

Entry Fees collected from Participants belong to the Organiser. We collect them through an RBI-authorised payment aggregator and settle them, net of Platform Fees, gateway charges and applicable taxes, to the Organiser's KYC-verified bank account on a T+2 working-day cycle. Settlement may be delayed or withheld where we are investigating fraud, where the Organiser's KYC is incomplete, or where a chargeback or regulatory hold applies. Prices quoted in a proposal are valid for 30 days unless stated otherwise.

7. Cancellations and refunds

• Platform Fees — a paid plan may be cancelled within 7 days of purchase for a full refund, provided no Event has gone live and no entries have been collected. After that, fees for the current billing period are non-refundable, though you keep access until the period ends.
• Entry Fees — governed by the Organiser's published refund policy. Where an Organiser cancels or postpones an Event, they are responsible for refunding Participants, and we will process instructed refunds through the original payment method at no additional platform charge.
• Timing — approved refunds are initiated within 3 working days and typically reach the payer in 5 to 7 working days depending on the bank or card issuer.
• Statutory rights — nothing in this section limits any right a consumer has under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

8. Acceptable use

You must not use the Platform to publish or promote an Event that is unlawful, fraudulent or misleading; to run gambling, betting, lottery or prize-chance schemes; to collect money for an Event you do not intend to hold; to upload content that is obscene, defamatory, hateful, or infringes anyone's rights; to impersonate another person or institution; to manipulate public voting through bots, scripts or paid vote farms; to scrape, reverse-engineer, probe or overload our systems; to resell or white-label the Platform without a written agreement; or to circumvent our fees by moving payments off-platform after using our registration flow.

We may remove content, suspend an Event listing, or freeze settlements where we reasonably believe this clause has been breached, and we will report unlawful activity to the appropriate authority.

9. Intellectual property

The Platform, its software, design system, templates, scoring engines, documentation and the SportzContest name and logo are our property or that of our licensors, and are protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for your own Events during your subscription. Nothing more is transferred.

You keep ownership of everything you upload — your logo, event artwork, rules, entry data, photographs and results. By uploading it you grant us a licence to host, reproduce, format and display it as needed to operate the Platform, and to name and describe your Event in a case study or marketing material only where you have given separate written permission.

10. Availability, support and changes

We work hard to keep the Platform up, particularly on event days, and we publish uptime figures honestly. However the service is provided on an "as available" basis and we do not guarantee uninterrupted operation. Planned maintenance is notified at least 48 hours ahead and scheduled outside Indian event hours wherever possible. Championship-plan customers may hold a separate service level agreement, which prevails over this section to the extent of any conflict.

We may add, change or withdraw features. Where a change materially reduces functionality you rely on, we will give at least 30 days' notice and, if you object, refund the unused portion of your subscription.

11. Limitation of liability

To the maximum extent permitted by Indian law, we are not liable for injury, loss or damage occurring at an Event venue; for an Organiser's cancellation, postponement, mismanagement or failure to pay prizes; for the accuracy of scores, rankings or judging decisions entered by Organisers or judges; for loss of profit, goodwill, opportunity or anticipated savings; or for any indirect or consequential loss.

Our total aggregate liability arising out of or in connection with these Terms is limited to the Platform Fees you actually paid to us in the twelve months immediately preceding the event giving rise to the claim, or five thousand rupees, whichever is higher. Nothing here excludes liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded.

12. Suspension and termination

You may close your account at any time from the dashboard or by writing to us; closure takes effect at the end of the current billing period, and any Event with open registrations must first be concluded or formally cancelled with refunds processed. We may suspend or terminate access immediately where you breach these Terms materially, where fees remain unpaid 15 days after a written reminder, where we are required to do so by law, or where continued operation would expose participants to harm or us to legal risk.

On termination, you may export your Event and participant data for 30 days. After 90 days, data is deleted in line with the retention schedule in our Privacy Policy. Clauses on fees already due, intellectual property, liability, indemnity and dispute resolution survive termination.

13. Grievance redressal and disputes

Complaints should first go to our Grievance Officer at info@catalystwebtrendz.com or D 29, 2nd Floor, Greater Kailash Enclave 2, Greater Kailash, New Delhi – 110048. We acknowledge within 48 hours and aim to resolve within 30 days.

If a dispute remains unresolved after 30 days, it shall be referred to arbitration by a sole arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is New Delhi, the language is English, and the award is final and binding. Nothing prevents either party from seeking urgent interim relief from a court. Consumers retain their right to approach the consumer forums available to them under the Consumer Protection Act, 2019.

14. Governing law, notices and general

These Terms are governed by the laws of India, and subject to the arbitration clause above, the courts at New Delhi, Delhi have exclusive jurisdiction. Notices to us should be sent to info@catalystwebtrendz.com; notices to you will go to the email on your account and are treated as received 24 hours after sending.

If any provision is held unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor of our business. These Terms, together with the Privacy Policy, the Disclaimer and any signed order form, form the entire agreement between us. We may amend these Terms and will notify account holders by email at least 15 days before a material change takes effect.